Support & Help

Need help with BiteHero? Find answers to common questions below or contact us directly.

📧 Contact Us

Email: [email protected]

We typically respond within 24 hours.

Frequently Asked Questions

Getting Started

What age group is BiteHero designed for?

BiteHero is specifically designed for children ages 3-7 who are experiencing picky eating behaviors. The language, audio pacing, and interaction design are all tailored to this developmental stage.

Do I need an internet connection to use BiteHero?

No! BiteHero works completely offline. All audio files and content are included in the app, so you can use it anywhere - even on airplane mode.

What languages does BiteHero support?

BiteHero is fully bilingual with native voice support in:

  • English - Complete with natural-sounding voice
  • Turkish - Full translation with native Turkish voice

You can switch languages instantly using the globe icon in the app.

Using the App

How do I use BiteHero during mealtimes?

  1. Open BiteHero when you sit down for a meal
  2. Select the category that matches your child's current mood (refusing, reluctant, or needs a nudge)
  3. Choose a specific message or let the app pick randomly
  4. Adjust the tummy fullness slider to reflect how full they are
  5. Tap "Start Scan" to play the motivational audio sequence
  6. Use "Fun Fact" between bites to keep engagement high
  7. When the meal is complete, tap "Meal Finished" for celebration!

What are the three motivation categories?

  • Refusing to Eat: For when your child is actively resisting food. Uses calm, patient language with tiny sensory steps.
  • Reluctant to Eat: For when they're hesitant but not completely resistant. Builds curiosity with "look, sniff, tiny steps" encouragement.
  • Needs a Nudge: For when they just need a little push. Uses gentle momentum and quick praise.

How do I switch between English and Turkish?

Tap the globe icon (🌍) in the top right corner of the main screen. Select your preferred language from the menu. All UI text and audio will switch immediately. Your language preference is saved automatically.

What is the "Tummy Fullness" slider for?

This visual slider (0-100%) helps children understand the concept of fullness. Moving the slider updates the preface audio that plays during scan, giving context like "Your tummy is 50% full - you're halfway there!" It's a concrete way to make an abstract concept understandable for young kids.

What are Fun Facts?

BiteHero includes 100 educational food facts like "Apples can float in water!" or "Carrots used to be purple!" These spark curiosity and conversation about food between bites, making mealtimes more engaging and educational.

Troubleshooting

The audio isn't playing. What should I do?

Try these steps:

  1. Check your iPhone's volume using the physical volume buttons
  2. Check if your phone is on silent mode - BiteHero audio should still play even on silent, but verify the mute switch
  3. Make sure no other apps (like music or podcasts) are playing in the background
  4. Try restarting the app
  5. If the issue persists, restart your iPhone

The app won't open or crashes. What can I do?

First, try these basic troubleshooting steps:

  1. Close the app completely (swipe up from app switcher)
  2. Restart your iPhone
  3. Check if you have the latest version of BiteHero from the App Store
  4. Make sure your iOS version is up to date (Settings → General → Software Update)
  5. If problems continue, try deleting and reinstalling the app

If none of these work, please contact us at [email protected] with your iPhone model and iOS version.

How do I reset my streak count?

Currently, streak data is stored locally on your device. To reset it, you would need to delete and reinstall the app. Note that this will reset all local settings including language preferences.

About the Science

What research is BiteHero based on?

BiteHero incorporates evidence-based feeding strategies including:

  • Division of Responsibility (Ellyn Satter, 2000) - Parents decide what, when, and where to eat; children decide how much and whether
  • Positive Reinforcement - Research shows encouragement is more effective than pressure
  • Sensory Integration Approaches - Gradual exposure and multi-sensory exploration
  • Gamification - Playful engagement reduces mealtime anxiety

Tap the flask icon (🧪) in the app to view detailed scientific references.

Will BiteHero work for my child?

BiteHero is designed as a supportive tool for parents dealing with typical picky eating in ages 3-7. It works best when:

  • Used consistently but without pressure
  • Combined with your existing positive mealtime strategies
  • Viewed as one tool among many in your parenting toolkit

Important: If your child has significant feeding difficulties, sensory processing issues, or diagnosed medical conditions affecting eating, please consult with a pediatrician, feeding therapist, or registered dietitian.

Privacy & Safety

Does BiteHero collect any data about my child?

No. BiteHero does not collect, store, or transmit ANY personal data. Everything works locally on your device with no internet connection required. See our full Privacy Policy for details.

Are there any ads or in-app purchases?

No ads. No in-app purchases. No tracking. BiteHero is a complete app with all features included.

Pricing & Availability

How much does BiteHero cost?

Pricing details will be available when the app launches on the App Store. Check back soon!

Is BiteHero available on Android?

Currently, BiteHero is available only on iOS (iPhone). Android support may be considered in the future based on user demand.

Still Need Help?

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